Kevin Case

If something comes up and you’re unable to attend a fitness class or wellness reservation, we encourage you to cancel your reservation in the ClassPass app or on the website as soon as possible. Th...

For the safety of others most of our studios will not permit customers to join class even if they are just a few minutes late. Most studios encourage you to arrive at least 10-15 minutes before cla...

We get it, sometimes life happens and you can’t make it to your ClassPass reservation. Our cancellation policy helps us maintain strong relationships with the businesses who list on ClassPass, so...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

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This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...