Kevin Case
- Total activity 22
- Last activity
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Activity overview
Latest activity by Kevin Case-
Kevin Case created an article,
How do I cancel a fitness class or wellness reservation?
If something comes up and you’re unable to attend a fitness class or wellness reservation, we encourage you to cancel your reservation in the ClassPass app or on the website as soon as possible. Th...
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Kevin Case created an article,
Can I arrive late to class?
For the safety of others most of our studios will not permit customers to join class even if they are just a few minutes late. Most studios encourage you to arrive at least 10-15 minutes before cla...
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Kevin Case created an article,
What is the reservation cancellation policy?
We get it, sometimes life happens and you can’t make it to your ClassPass reservation. Our cancellation policy helps us maintain strong relationships with the businesses who list on ClassPass, so...
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Kevin Case created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Kevin Case created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Kevin Case created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Kevin Case created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Kevin Case created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Kevin Case created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Kevin Case created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more